Complaints Policy
Complaints Procedure
Our Commitment
Contest A Will Today is committed to providing a high-quality, transparent, and professional referral service. We place our users at the centre of everything we do and work hard to ensure your experience with us is positive. However, if you are unhappy with any aspect of the referral service you have received from us, please let us know so we can put things right.
Scope of this Policy
This policy applies to complaints about the referral service provided by Contest A Will Today ONLY. This includes, but is not limited to:
The clarity of the information on our website.
Your interactions with our initial assessment team.
The process of being referred to a panel solicitor.
- Any administrative or communication issues with our staff.
This policy does NOT cover:
- The legal advice or service provided by the independent, SRA-regulated solicitor you are referred to.
- Any aspect of the solicitor-client relationship you have with that law firm.
- Billing or funding arrangements you agree with your instructed solicitor.
If you have a complaint about the solicitor you instructed, you must complain to them directly through their own firm’s
complaints procedure. If you are not satisfied with their response, you may have the right to complain to the Legal Ombudsman.
How to Make a Complaint to Contest A Will Today.
You can contact us in writing (by letter or email) or by telephone.
- Email:bal@claimtoday.com
- Subject Line: Complaint
To help us understand your complaint and resolve it quickly, please provide:
- Your full name and contact details.
- A clear description of your concern and what you feel we have got wrong.
- How you would like us to resolve the matter.
How we Will Handle Your Complaint?
- We will acknowledge your complaint in writing within three working days.
- We will investigate the issue by reviewing the relevant communications and speaking with any staff members involved.
- We will provide a detailed written response to your complaint, explaining our findings and any actions we are taking, within 14 working days.
This complaints service is free of charge.
Frequently asked questions.
Can A Will Be Contested?
Yes, a will can be contested if there are valid legal grounds to challenge its validity.
What are the different Types of Trusts?
There are several types of trusts used in estate planning, each serving a different purpose depending on your goals.
What are Examples of Inheritance Trust disputes?
Breach of Trust: Mismanagement of assets by the trustee.
Trustee Removal: Conflicts leading to the removal of a trustee.
Interpretation: Disagreements over the trust’s legal wording.
Undue Influence: Pressure on the creator to change trust terms.
Financial Claims: Beneficiaries claiming they haven’t received their fair share.
What’s the difference between contesting a will and contentious probate?
Contesting a Will:
This specifically refers to challenging the validity of the will itself.
Common grounds include claims that the deceased lacked mental capacity, the will was forged, or they were under “undue influence” when signing it.
Contentious Probate:
This is a broader term that covers any dispute arising after someone’s death during the administration of the estate.
Do I have to go to court to contest the probate?
No, you do not always have to go to court. Most probate disputes are resolved through:
Mediation: A professional mediator helps both sides reach an agreement without a judge.
Negotiation: Solicitors from both sides negotiate a fair settlement privately.
Settlement Agreements: A legal contract is signed to end the dispute outside of court.
Court as a Last Resort: Litigation is only used if all other attempts to settle fail.
